the visions...

USANA Founder and Chairman Dr. Myron Wentz is an internationally recognized Microbiologist, Immunologist and Pioneer in Infectious Disease Diagnosis. He launched USANA Health Sciences with a vision of a "world free from pain and suffering." In 1994, Dr. Wentz the same about nutrition as he does today, the single most effective thing people can do to maintain optimal health is to receive proper, cellular nutrition. It was with this belief that he founded USANA Health Sciences.

Wednesday, September 30, 2009

FREQUENTLY ASKED QUESTIONS (FAQ)

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USANA FAQ
(FREQUENTLY ASKED QUESTIONS)



  • Why did USANA introduce this bonus?
Matching Bonus rewards all Associates for helping people they sponsor get off to a fast start—a critical success factor in network marketing. As an added bonus, Associates can now start earning commissions without necessarily balancing two legs.

  • Will I earn a Matching Bonus only from Associates I sponsor who become Platinum PaceSetters?
Yes. Associates you sponsor must become Platinum PaceSetters in order for you to earn a Matching Bonus.

  • When does the Matching Bonus promotion end?
This is an ongoing enhancement to the USANA compensation plan.

  • If I sponsor three Associates who all become Platinum PaceSetters, will I earn a Matching Bonus from all three at the same time?
Yes. For example, if all three are earning 1,000 CVP in a week, then you will receive 3,000 CVP on top of your own commission if you are a Platinum PaceSetter.

  • Will I earn a Matching Bonus even if I am not a Platinum PaceSetter?
Yes. You can be a PaceSetter and earn a 50 percent match or you could be neither a PaceSetter nor Platinum PaceSetter and earn a 25 percent match. However, if you are a Platinum PaceSetter, you will earn a 100 percent Matching Bonus.

  • If I sponsor someone before August 23, 2008, but he becomes a Platinum PaceSetter after August 23, will I receive a Matching Bonus?
No, the compensation plan enhancement applies only to Associates you enroll on or after August 23, 2008.

  • When a Platinum PaceSetter I sponsor earns a Matching Bonus, do I get to match her Matching Bonus?
No. You only match the weekly commission (CVP) of a Platinum PaceSetter you sponsor, not other components of her USANA earnings, such as Leadership Bonus, contest winnings, etc.

  • When does the CVP begin to match?
Matching Bonus starts to bank from the week the Associate who later becomes a Platinum PaceSetter enrolls.

  • A friend I sponsored has just qualified as a Platinum PaceSetter, and he earns a 100 CVP check this week. Why don’t I see the matching amount in my commission?
You will receive the matching payment after he finalizes his Platinum PaceSetter status. USANA banks all the commissions he earns in the weeks before finalization and pays you in one lump sum upon his finalization as a Platinum PaceSetter. Thereafter, you will receive the Matching Bonus weekly.

  • How do I track how much Matching Bonus I have banked?
The Message Center on the USANAtoday Web site lists the total amount of Matching Bonus or potential Matching Bonus banked. You may also access the Matching Bonus Bank Report in DLM.

  • Do I need to subscribe to DLM (Downline Management) to view this information?
No. Your total earned and potential banked amounts will be posted on the USANAtoday home page with a link to a report that breaks those amounts down by individual Associates you have sponsored. However, a DLM subscriber will get more details, including a week-by-week banked amounts report as well as the contact information for those Associates.

  • What if my new, personally sponsored Associate qualifies as a Platinum PaceSetter but fails to finalize his status?
You only earn a Matching Bonus from finalized Platinum PaceSetters. So any banked amount will be lost. Therefore, it is important to work closely with new Associates you sponsor to encourage them to finalize.

  • I earned a 25 CVP Matching Bonus. Why wasn’t it paid to me?
When your total earnings for a week are under 40 CVP, USANA banks that total and pays it as a lump sum with your next commission check (as is the case with all commissions earned).

  • Do I have to be commission-qualified to earn a Matching Bonus?
Yes. To earn a Matching Bonus, your Business Center must be active, i.e., you must generate at least 100 PSV every four weeks.

  • My banked Matching Bonus amount from last week has disappeared. What happened?
It may be due to one of the following reasons:
(a) The Associate you sponsored failed to qualify as a Platinum PaceSetter
(b) The Associate you sponsored failed to finalize as a Platinum PaceSetter
(c) Your Business Center became inactive because you did not maintain 100 PSV every four weeks

  • Can I recover my “lost” Matching Bonus by re-activating my Business Center?
No. However, by becoming commission-eligible and re-activating your Business Center, you will again be eligible to immediately start earning and accumulating Matching Bonus.

  • The Associate I sponsored finalized her Platinum PaceSetter status BEFORE I did. Do I still earn a 100 percent match of her commission?
Yes, as soon as you also finalize your Platinum status. In such cases, your Matching Bonus will be banked until your final status is confirmed.





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